Order Process & FAQs
Thank you for visiting our online store.
- Not all products and sizes we carry are present on this website. If you are inquiring about a product that you do not see, please do not hesitate to contact us as we may have what you are looking for.
- Prices on our website are subject to change. We do our best to update pricing frequently but not all product pricing shown is accurate.
- To confirm product availability and pricing, please call our office at 604-888-8811.
What happens after I've placed my order?
You will receive an order confirmation email outlining your order.
We receive online orders during specific business hours, Monday-Friday 8:30am-5pm.
Once confirming stock and pricing of your items and shipping on our end, we will fulfill your order, authorize payment and send another confirmation email specifying your order is on its way.
If your items or shipping rate is priced inaccurately, you will be contacted and upon approval, your order will be adjusted.
What if my items are out of stock?
If some or any items you are wanting to purchase are out of stock, you will be contacted through the email or phone number provided, indicating the time it will take to restock and ship out your item. If you do not wish to wait for restock, please let us know. All items will be shipped together.
In addition, payment will not be authorized until your item ships.
How long will it take to receive my items?
We receive online orders during specific business hours, Monday-Friday 8:30 am-5 pm.
Once your order is shipped, you will receive another notification that your order is on its way along with a Tracking Number. Please allow the appropriate delivery time according to the shipping method provided.
There may be a potential delay in your order due to a high volume of orders or postal service problems. If so, you will be notified as soon as possible.
For more information about our shipping policy please click here.
What items are tax-free?
Tax-free items include incontinent products, wheelchairs and wheelchair ramps, walkers, ramps, canes or crutches, commodes, hospital beds, patient lifts, reading aids, scooters and catheters. Please contact us for the full list. Shipping taxes are included in the tax rate.
Please note we adhere to British Columbia's GST and PST current sales tax rate.
What if I need to cancel my order?
Please contact the office at 604-888-8811 as soon as possible within 24 hours.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
I never received my order where is it?
If you haven’t received your order within 10 days of receiving your shipping confirmation email, please contact us at email@example.com or call 604-888-8811 with your name and order number, and we will look into it for you.
Can I return or exchange my online order?
Unfortunately, all online orders are final sales. For more information about our Refund Policy click here.